Roark Vacation Resort
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Roark Vacation Resort Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roark Vacation Resort has 1.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Appeared very professional.
Cons: Can not contact at roark.Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Top Roark Vacation Resort Reviews
"Not Recommended-Very money Grabbing"
Sent us a letter saying we must pay them $8,200 plus the current maintance fee or pay them the cost of 3 maintaince fees to give them the time share back. The...
Bloomington, Illinois
Not Recommended-Very money Grabbing
Oliver, Missouri
Big Show but No Go.. Not getting in contact with anyone from Roark
- Appeared very professional
- Can not contact at roark
Preferred solution: Full refund
Branson, Missouri
The mattress cover had blood stains on it.
The beds are terrible. I took a mattress topper to put on the bed.
When I pull the sheets( by the way they do not have fitted sheets.) I took my own. The mattress cover was worn out and had blood stains on it. They did bring me another one. The house keeper said to me you would have never known the stain was there, if you had not pull the sheet off.
The lady in the office Anita. was not friendly. I had ask if we would come in early. First she said we could then change her mind.
I wanted to trade a day. I told her I had a motel in town. I think she was unset that I didn't stay there and pay the extra day.. I had a free motel in town.
We were there in Veterans Holiday vacation. Where you stay a week.
We left on Thursday, because the weather was getting bad. They do have a real nice fitness center.
A vacation nightmare
PEOPLE PEOPLE PEOPLE, when you book a travel club, you actually gotta work at it, you cant expect to use it within 30-60 days and expect a huge deal and savings, sheesh, it takes planning, and book 6 months to a year out, I mean where is the common sense? Did it go out the window with the stupidity of people?
Not getting information
Miserable place
Disappointef
Council Bluffs, Iowa
Roark Vacation Resort Vacation Ownership Review from Council Bluffs, Iowa
Branson, Missouri
Rip off artists and d-bags.
My widower 80-year old father tried to sell back his timeshares the last time he was in Branson. During the meeting the Roark rep charged $7500 on my dad's credit card (supposed miscellaneous fees for unloading the properties), had him sign some small print paperwork and sent him on his way.
Except the slimy rep didn't buy back my father's timeshares but sold him ANOTHER one instead! The bank says its legal because the contract was signed, even if under false pretenses, and Roark won't return any of his calls. Totally taking advantage of the elderly and ripping off old people. There's a special place in *** for people who steal from children and the elderly.
I hope these Roark mothers die old and alone, freezing and homeless next to a Branson dumpster after someone rips off their retirement savings. I would advise anyone not to do any dealing with Roark in any sense of the word.
- Sales reps
Preferred solution: Full refund
I suggest you do these things:
Call Roark & tell them you need to talk to a supervisor about this issue or you are going to do the following things listed below. When you do talk to them---BE NICE & PROFESSIONAL...ALSO, buy a good digital recorder & tape the conversation---but don't tell them you are recording the phone conversation.
BY recording the conversation you have notes to help you when you write a letter. Plus, if you need a lawyer, they can hear the whole conversation & hear what what said. In some states, you can record without letting them know & in other states you have to tell them. But this is used mainly to help you.
So, if they lie to you, threaten you, cuss you out & other things you have proof. A good lawyer also knows these laws I am talking about. Below are the things you tell Roark you're planning to do if this issue isn't resolved
#1) Contact your State Attorney General's office about this issue & tell them you feel it was a fraud & just need some information.
#2) Go to www.ftc.gov & file a federal complaint against Roark.
Tell the FTC the full story & that you were lied to by deception. You was told one thing & it ended up being something else. Also, let them know about the bank saying it was all legal. ALSO, request the free booklet from the FTC about Credit for consumers.
It has a lot of good information for the consumer.
#3) Call or Send a detailed letter to the Credit Card Company about this issue. Let them know THIS CHARGE WAS NOT APPROVED & EXPLAIN what was said versus what was done. According to Federal Laws, these charges should be dropped. (Tape this too for your notes).
Tell them you was told one thing but it was a 100% lie.
#4) File a complaint with the BBB in Branson, MO. #5) Post a complaint on Facebook & other social media to let people know. If you was a boss & knew I was going to do all this about your company screwing me or my family, what would you do?
Well, if they do nothing, just say -- "tell your boss I am going to be doing all this by ____ if I don't hear back. They can call me at xxx-xxx-xxxx -- If no reply, do it.
Replying to
Short Review on February&nbs-05:00;12,&nbs-05:00;2017
Forest Hill, Maryland
Review in Hotels and Resorts category from Forest Hill, Maryland
We went for the plan hook line and sinker. It sounded to good to be true.
Rick Koening told us that we would be under the gold plan for under 100 dollars a month. We have used, or tried to use the program several times to find out that we receive more of a discount for our AARP or government employee than we have with their plan. Rick told us we could cancel the program at any time by letting them know we wish to cancel. I have called several times and talked to a lady that says she will pull the file and connect me to customer service.
Then there is a long hold and I have never talked to a so called customer service. We have put a stop payment on our checking account for auto withdrawal.
That is where we are at this time. Don't fall for this scheme!
Ridiculous. Ridiculous.
Ridiculous. The pool is out of order. The hot tub is out of order. The sauna's are out of order.
The gym is unsanitary.
Cob webs everywhere. Broken cheap table and chairs on patio.
Hutchinson, Kansas
Roark Vacation Resort Vacation Package Review
Branson, Missouri
Roark Vacation Resort - Vacation Package Review from Branson, Missouri
Stay clear of Rick Koenig! We recently went on a tour with them, it was a nice little property with a great location.
We in fact we're very interested in purchasing a package until Rick Koenig sat at our table. He is a real smooth talker but very slimy and something just rubbed me wrong about him. Everything he said was to perfect and put together. We decided to take some time to think on things and thank goodness we did.
I found he is a huge conman, he was uping the price of the package by a lot for his own commission, and once we said we needed time his whole attitude changed he was done with us like trash. Did a quick google at home only to find this man Rick Koenig is a convicted felon who has done major time!
This is a total lie!!!! Anyone who has ever been to a presentation at Roark woud know that Rick Koenig doesn't even show property there!
He works for there travel club NOT timeshare and would never have shown the property. Also, he is a 47 year old father and husband and works with children in the community!!! This was not a true complaint. It was from someone who has a an personal beef with him and is slandering his name!!!!
We know exactly who said it (Ali) and she needs to make it right immediately! !!!!!!
Honolulu, Hawaii
Roark Vacation Resort - Review in Hotels and Resorts category from Honolulu, Hawaii
Racist company. Blacks do not go.
They will find an excuse not to do your presentation. Tonya the director is the ring leader
Now let's state the truth on what really happened, this person was late to the presentation not once but twice and had to be rescheduled due to being late, this person became irrate pulling out the race card. So is what this review true 100% false and if she had been on time like she was told to be, actually told to be early, then none of this would have happened
This person even pitched a fit even after they gave the gifts promised upon completion of the presentation and she still through a fit. NOTHING PLEASED HER, SHE WAS LOOKING FOR A REASON TO PULL THE RACE CARD and say slanderish remarks via the web
Branson, Missouri
Roark Vacation Resort - Vacation Package Review from Branson, Missouri
I think someone was unhappy because they had to vacation with mom and dad. For the past 16 years I have owned 2 timeshares here never had any complaints.
Leavenworth, Kansas
Woman answering phone was so rude!
Preferred solution: Let the company propose a solution
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I have been waiting since March 9, 2020 to receive my deed that was to be mailed to me for my signature so that I can return it to the "Association" in order to complete the relinquishment process. I did read the minutes from the last owners meeting, never do they say what the quorum is for the meeting, only that a quorum to do the business was present, however the meeting began at 10:00AM CST and was adjourned at 10:12AM CST/
My husband and I went to Roark from 2/15-2/22. The place is so rundown and we were informed that our condo that we have been paying " fees" to maintain is inhabitable and all of the furniture has been removed a few years back to other condos.
There is only a skeleton crew working there. The main housing unit is completely shut down because it is deemed unsafe. We couldn't even go look at our room because we were informed that it was unsafe and was blocked off. Several other units near the river were also blocked off and uninhabitable.
Why the H... have we been forced to pay mainence fees on rooms that nobody can stay in because they are condemed? The whole time we stayed there NOBODY was parked anywhere near the main building and the rest of the condos near the water, nobody was staying there either. We were the ONLY ones staying there for the week.
We had also asked about the boats that had been free to use in the past. The receptionist told us that they had been broken for years. We have been owners since 1997 and needless to say we're very pissed when we received the letter from the new owners demanding money to repay for what we paid for once already. If any of you were to go there now it's like an empty paying lot.
When they redid the excersie room they took out the hottub and kiddie pool. The ONLY thing that was bussing around there was the excersie area which is used by all the local folk in Branson. Defiantly an eye opener and very disappointing compaired to what it used to be. Obviously our maintenance fees are being squandered on something other than maintaining the place.
I would not doubt that in the end after Capital has their next board meeting and everyone has relinquished their timeshare back to them that they will donate the rest to the nearby hospital and have them rear it down.
Capital will then not only profit from all of us paying them but will them get a huge tax credit for their donation. Just saying....
I do not have a copy of the full contract signed by my mother back in the mid 80s. If someone has a copy, please send it to me. Thank you, Charles Lamont
A class action suit is the only way to go.
I have also received the letter. I contacted a lawyer and was told it would cost more in lawyer fees than the 3 years of dues. I do not trust anything about Capital Vacations.
We received the same letter for our time share that we purchased around 1997. Has anyone contacted an attorney in the Branson area and if so who have you contacted?
I got the letter as well, been an owner since 1983. MY UNIT HAS NOT BEEN HABITABLE SINCE THE FIRST FLOOD!!
Time for a class action law suit. I am already starting the process.
We are in the process of sorting this whole mess out. We have been owners at Roark for 33 yrs, Now they want us to pay them to sell it back so they can renovate and resale, *** no!!!
Looked at the new owners on Better Business Bereau and boy did they have numerous complaints against them. Pretty sure I don’t want anything to do with this company.
All I can say is Gary Snaden must be rolling over in his grave. Interested to find if anyone is taking legal actions on this matter.
Would be curious to know what you found out.
I did not get a response... calling resort today with a page full of questions. Totally feel taken advantage of and not sure if it is worth cost of legal fees to pursue.